Privacy Policy

Last Updated: [25-11-25]

This Privacy Policy explains how drgyana.com (“the website”) collects, uses, stores, and protects personal information, including health-related data, in accordance with the Digital Personal Data Protection Act, 2023 and best practices for medical information privacy.
By using this website, you consent to the practices described here.

1. Information We Collect

A. Personal Information You Provide:

Through appointment forms, contact forms, or inquiries, you may voluntarily share:

  • Name
  • Phone number
  • Email address
  • Reason for contacting or appointment request
  • Any other optional details you choose to submit

B. Automatically Collected Data:

For website security and performance, we collect:

  • IP address
  • Device type and browser details
  • Pages visited
  • Time spent on site
  • Cookies and analytics data (non-identifiable)

We do not collect medical records or store clinical data through the website.

2. Purpose of Data Use

We use your information only for:

  • Responding to inquiries
  • Coordinating appointment requests
  • Improving user experience
  • Ensuring site security
  • Basic analytics (non-identifiable)

We do not sell your information or use it for advertising.

3. Sensitive Personal Data Handling (SPDI Rules)

Health-related information is considered Sensitive Personal Data under Indian law.

We follow these principles:

  • Collect only what is necessary
  • Use the information solely for the purpose you requested
  • Limit access to authorized personnel
  • Protect your data using reasonable security practices

We do not store clinical histories, ECGs, lab results, or medical records on the website.

4. No Doctor–Patient Relationship Created

Submitting a form on this website does not create a doctor–patient relationship.

Medical advice, diagnosis, or treatment is provided only after a confirmed appointment.
This aligns with YMYL safety requirements.

5. Cookies & Tracking

We use:

  • Essential cookies (security, load speed)
  • Non-identifiable analytics cookies

We do not use:

  • Advertising or retargeting cookies
  • Third-party marketing trackers

Users can disable cookies in their browser.

6. Data Sharing

Information may be shared only with:

  • Clinic/hospital staff for appointment coordination
  • Website hosting and security providers
  • Authorities, if required by Indian law

We do not share your data with advertisers or unrelated third parties.

7. Data Security Measures

We apply reasonable administrative, technical, and physical safeguards, including:

  • SSL encryption
  • Secure servers
  • Restricted access to data
  • Regular security monitoring

No online system can guarantee absolute security, but best practices are followed.

8. Your Rights Under DPDP Act

You may request:

  • Access to your personal data
  • Correction of inaccurate data
  • Withdrawal of consent
  • Deletion of data (where legally permissible)

You can submit requests through the contact information below.

9. External Links

The website may contain links to third-party sites:

We are not responsible for their privacy practices or content.

10. Changes to This Policy

This policy may be updated periodically:

The “Last Updated” date will change accordingly.

11. Contact Information

For privacy concerns or data requests:

drgyananayak@gmail.com