Patient Rights & Responsibilities

Last Updated: [25-11-25]

At drgyana.com and the affiliated clinical practice of Dr. Gyana Ranjan Nayak, we are committed to providing safe, ethical, respectful, and high-quality cardiovascular care.
This page outlines the rights every patient is entitled to, and the responsibilities expected to ensure effective and safe medical care.

Patient Rights

1. Right to Respectful & Dignified Care

Patients have the right to:

• Be treated with dignity, privacy, and respect
• Receive non-discriminatory care regardless of age, gender, ethnicity, religion, financial status, or health condition

2. Right to Accurate Information

Patients have the right to:

• Clear, understandable explanations regarding their condition
• Information about diagnostic tests, treatments, procedures, risks, benefits, and alternatives
• Ask questions and receive honest, evidence-based answers

3. Right to Participate in Decisions

Patients have the right to:

• Be involved in decisions about their treatment
• Accept or refuse recommended treatment (within legal limits)
• Seek a second medical opinion

4. Right to Privacy & Confidentiality

Patients have the right to:

• Have their personal and medical information protected
• Expect that only authorized medical staff access their records
• Confidential handling of all medical discussions, documentation, and online submissions

5. Right to Safe Care

Patients have the right to:

• Care that meets professional medical standards
• Updated, evidence-based treatment
• A safe environment free from neglect or harm

6. Right to Transparency in Costs

Patients have the right to:

• Information about consultation fees, procedure costs, and related charges
• Clear explanations of billing when applicable

7. Right to Complaints & Feedback

Patients have the right to:

• Express concerns about care or experience
• Expect fair review and timely responses
• Submit feedback for improvements

Patient Responsibilities

1. Provide Accurate Information

Patients are expected to:

• Share complete and truthful health information
• Inform the clinician of medical history, medications, allergies, and lifestyle factors
• Update the team on any changes in health or symptoms

2. Follow Medical Guidance

Patients should:

• Follow prescribed treatment plans
• Clarify instructions they do not understand
• Inform the doctor if they choose to discontinue or modify treatment

3. Respect for Healthcare Staff

Patients and attendants should:

• Treat doctors, nurses, and staff with courtesy
• Respect clinic/hospital rules and schedules

4. Responsible Use of Services

Patients are expected to:

• Attend appointments on time
• Give advance notice if they need to reschedule
• Use emergency services appropriately

5. Financial Responsibility

Patients should:

• Pay consultation or procedure fees as applicable
• Discuss financial concerns openly, if any

6. Protecting Privacy of Others

Patients and families should:

• Respect the privacy, safety, and confidentiality of other patients
• Avoid recording staff or patients without permission